Warranty & Maintenance
Your Casper Screens are built to last. Learn about our warranty coverage and how to keep your screens performing at their best.
Limited Lifetime Warranty
Casper Disappearing Screen Systems products are warranted to the original purchaser, for as long as he or she owns the product, against defects in the materials.
All parts are covered under this warranty, except the screen mesh that is warranted for 3 years against manufacturer defects.
Warranty Coverage
Frame Parts & Components
Limited lifetime warranty against material defects
Screen Mesh
3-year warranty against manufacturer defects
Manufacturer Defects Covered
Screen mesh unraveling, pulling away from Pull Bar or Housing
Important Warranty Information
Exclusions
Exclusions to the screen mesh warranty apply if a person, animal, or object were to walk, run, or fall into the screen mesh and tear or rip the screen mesh.
Warranty Limitations
This warranty is expressly limited to the replacement or repair of components having defects. This warranty applies under conditions of normal use but does not apply to defects that result from damage, negligence, or unreasonable use.
Eligibility Requirements
To be eligible, owner(s) agree to follow normal operating & maintenance instructions as listed below. All screens must be installed in accordance with installation instructions by a Certified Casper Screens Installer.
Note: There is a service fee for any items that are not covered under this warranty. Please consult your local dealer for a fee schedule.
Maintenance Instructions
Keep your Casper Screens performing perfectly with these simple maintenance steps.
Regular Track Cleaning
Regularly vacuum the bottom track clear of debris, especially next to the magnetic profile.
Framework Cleaning
Use a multi-purpose cleaner (such as 409) on the framework to clean off hand oils and dirt.
Screen Mesh Care
Regularly clean the screen cloth by lightly going over with a vacuum cleaner brush attachment and wipe clean with mild soapy water. DO NOT HOSE DOWN THE MESH SCREEN, water can collect inside the casement.
Operating Instructions
Follow these guidelines to ensure smooth operation and long life of your screens.
Proper Screen Operation
When pulling the screen across, be sure it is straight and parallel with the bottom track. A twisting of the handle will cause it to bind. Maintain the handles at 36″ (door handle height) from the floor for best operation.
Releasing the Magnet
Place your thumb on the magnetic profile while grasping the handle and gently pull the handle towards you. For double systems, gently push one handle while pulling the other handle, using the thumb on the opposing handle for leverage.
Handling Mesh Folds
If you get a fold in the screen mesh, immediately straighten it out. The screen mesh irons (straightens) itself out quickly. CAUTION: The screen mesh will split if the fold is left.
Reinserting the Pull Bar
If the Pull Bar comes out of the bottom or top track, reinsert immediately. Position whichever side that has come out at a 45-degree angle until you are able to reinsert the Pull Bar back into the track. Allow the screen to retract back into the housing.
Screen Retraction
We highly recommend you retract the screen mesh back into the housing when the door is closed, to preserve the mesh and receive the full benefit of a retractable screen. On double doors, do not constantly keep the screen pulled to one side when in use.
Download Warranty PDF
Get a printable copy of our complete warranty and maintenance instructions.
Need Assistance?
Contact your local dealer or reach out to our support team for warranty questions.
Need Installation Help?
Check out our video tutorials and installation guides for step-by-step assistance.