Today I was completely delighted by the level of service and customer support by Casper Disappearing Screens. I ordered a “self-Install” retractable Door two weeks ago. When the shipment arrived on Saturday afternoon , I realized part of the door was damaged & dented. Since we are hosting a Bridal Shower for my future daughter-in-law this Saturday, I was extremely disappointed since I had no time to remedy the situation. I sent Casper a mean email and I received a call directly from someone in their company telling me they would remedy the situation. To my gracious surprise, they sent Dale to my home this Friday morning, a day before the event to build me a brand new frame. Not only did he build a replacement part on site, but he graciously removed the damaged frame and installed the door for me. He is a Pro so he did a much better job than my second install of a Casper Door.
Eventhough this is not my first purchase from Casper, I went from being extremely upset to an extremely delighted customer.
Not only are their retractable screen doors way superior to the retractable doors sold at Home Depot (I’ve replaced 2 of them thus far with Casper), but their customer service is Extremely Amazing!